Terms and Conditions


1. These terms and conditions apply to all agreements with all companies, institutions and persons that have contacted Koopeenheadset.nl via the internet.

2. Before the distance contract is concluded, the text of these general terms and conditions is made available to the consumer. If this is not reasonably possible, before the distance contract is concluded, it will be indicated that the general terms and conditions can be viewed at the entrepreneur and that they will be sent free of charge as soon as possible at the request of the consumer.

3. If the distance contract is concluded electronically, notwithstanding the previous paragraph and before the distance contract is concluded, the text of these general terms and conditions can be made available to the consumer electronically in such a way that it is consumer can be stored in a simple way on a durable data carrier. If this is not reasonably possible, before the distance contract is concluded, it will be indicated where the general terms and conditions can be consulted electronically and that they will be sent free of charge at the request of the consumer electronically or otherwise.

4. If deviations have been agreed with regard to certain subjects regulated by these terms and conditions, the terms and conditions and guarantee provisions will remain in force for the rest of that agreement. Agreed deviations never apply to more than one order, unless these have been confirmed in writing each time.

The agreement

1. Subject to the provisions of paragraph 4, the agreement is concluded at the moment of acceptance by the consumer of the offer and compliance with the associated conditions.

2. If the consumer has accepted the offer electronically, the entrepreneur will immediately confirm receipt of the acceptance of the offer electronically. As long as the receipt of this acceptance has not been confirmed, the consumer can dissolve the agreement.

3. If the agreement is concluded electronically, the entrepreneur will take appropriate technical and organizational measures to secure the electronic transfer of data and ensure a safe web environment. If the consumer can pay electronically, the entrepreneur will take appropriate security measures.

4. The entrepreneur can inform himself – within legal frameworks – whether the consumer can meet his payment obligations, as well as all those facts and factors that are important for a responsible conclusion of the distance contract. If, on the basis of this investigation, the entrepreneur has good reasons not to enter into the agreement, he is entitled to refuse an order or request with reasons or to attach special conditions to the execution.

Terms of delivery Koopeenheadset.nl

1. The following delivery and payment conditions apply to all offers. All prices are in euros unless otherwise stated in the product-related information.

2. All offers from Koopeenheadset.nl are without obligation. Offers are subject to product availability. In the unlikely event that a product is no longer available, the consumer will be informed by e-mail and possibly offered an alternative.

3. Koopeenheadset.nl has the right to change prices and to correct any typing errors. If the consumer would be disadvantaged as a result, the consumer will be informed by e-mail. He then has the right to cancel the order.

4. The normal and/or customary tolerances apply to all goods offered, in addition to what is stated in the online information. Slight deviations from the images and/or descriptions appearing in the online information are therefore reserved. Such deviations never release the client from its obligations under the agreement.

5. The images, drawings and measurements, which are shown or communicated with the offers, only give a general representation of the items offered. Changes in the construction, as a result of which the actual implementation deviates slightly from the intended images, drawings or sizes, as a result of which no substantial changes are made to the technical and aesthetic implementation of the articles, do not oblige Koopeenheadset.nl to pay any compensation and do not give the client the right to refuse receipt of the delivered goods.

6. The main rule for delivery is that delivery takes place after payment has been received, unless expressly agreed otherwise. Payment can be made via iDeal internet banking.

7. When the consumer places an order, the following information is requested from the consumer: name, address, zip code, city, telephone number, email address, method of payment and any account number. This data is not passed on to third parties. The Personal Registration Act applies to this. The information collected is used to process orders. If necessary, we use this information to contact the consumer. Financial information will only be used to bill the consumer for purchased products and services. We reserve the right to register the consumer’s IP address if we need to solve problems with the server. The IP address can be used to collect general demographic information so that it is possible to define the visitor profile and evaluate the use of the site. This information helps us to further develop this site, for example in terms of design and layout. The personal data can always be requested by the consumer and, if necessary, changed or deleted. The information we collect is used for clearly stated purposes. Information is treated confidentially. Koopeenheadset.nl is limited to registering those data that are necessary for the settlement of the order and communication with the consumer as a buyer. Unless the consumer has given his explicit permission for this, Koopeenheadset.nl will not use the data for promotional activities and will not make the data available to third parties, except insofar as it is required to do so by law.

8. Koopeenheadset.nl in principle provides delivery by courier or post.

9. Koopeenheadset.nl charges costs for shipping, unless explicitly stated otherwise or agreed with the buyer.

10. If upon receipt it is noticed that the delivered item does not correspond to the order, please contact us via our email address.

11. You can also email us if you have complaints of any kind. We handle these within 48 hours. Retention of title in accordance with the Civil Code article 3:92 . All delivered goods remain the property of Koopeenheadset.nl until all claims have been settled.

Conformity and Warranty

1. The entrepreneur guarantees that the products and/or services comply with the agreement, the specifications stated in the offer, the reasonable requirements of reliability and/or usability and the legal provisions existing on the date of the conclusion of the agreement. and/or government regulations.

2. A scheme offered by the entrepreneur, manufacturer or importer as a guarantee does not affect the rights and claims that the consumer can assert against the entrepreneur with regard to a shortcoming in the fulfillment of the entrepreneur’s obligations towards the entrepreneur on the basis of the law. and/or the distance contract.

Delivery term exceeded

1. The latest delivery time for stock items is 5 working days from the date of confirmation of the order. If the stock position on the website is negative, a longer delivery time may be necessary. After this period has been exceeded, the other party will be notified of this as soon as possible and given the option to dissolve the agreement or cancel the order. Canceling orders after the order has been received see paragraph Right of Return point 1.

2. Disruptions in the company or at one of the suppliers, as a result of force majeure (such as war, mobilization, riots, natural disasters, closed shipping and other disruptions in transport, stagnation in, limitation or cessation of deliveries by public utilities, fire, machine breakdown and other accidents, strikes, lockouts, action by employee organizations, making production impossible, government measures, non-delivery of necessary materials and semi-finished products to Koopeenheadset.nl by third parties and other unforeseen circumstances, also in the country origin of the materials and/or semi-finished products, which disrupt the normal course of business and delay or make the execution of an order impossible, release Koopeenheadset.nl from meeting the agreed term or from the execution obligation, without the client having any right on that basis. or compensation for costs or damages to apply. In the event of force majeure, Koopeenheadset.nl will immediately inform
the contractor. After receipt of the notification, the client has the right to cancel the order in writing during eight days.


1. All items are delivered to the delivery address unless otherwise indicated.

Right of return

1. You have a cooling off period of 14 days to return the product without stating reasons, starting on the day of receipt of the product. The product can only be returned unused and, if possible, in its original packaging. For returning the order, the return costs are for your account. If Koopeenheadset.nl orders the collection of the goods, these costs will be deducted from the amount to be refunded. If the goods have suffered “signs of use”, the consumer is responsible for this. The costs of repairing these “signs of use” will be deducted from the amount to be refunded. The entrepreneur will reimburse all payments from the consumer, including any delivery costs charged by the entrepreneur for the returned product, without delay but within 14 days following the day on which the consumer notifies him of the withdrawal. Unless the entrepreneur offers to collect the product himself, he may wait with repayment until he has received the product or until the consumer demonstrates that he has returned the product, whichever is earlier. The entrepreneur uses the same payment method that the consumer has used for reimbursement, unless the consumer agrees to a different method. The refund is free of charge for the consumer.

2. Exceptions to the return are the goods that have been specially made at the request of the customer.

3. After the cooling-off period of 14 days, goods can only be returned in consultation with Koopeenheadset.nl. After written agreement, return receipt and inspection, a refund can be made after deduction of all costs incurred by Koopeenheadset.nl.


1. The consumer has at least 12 months warranty on products unless otherwise indicated.

2. Any warranty claim lapses if work has been carried out by the buyer/client or third parties without the prior written consent of Koopeenheadset.nl that relate to the goods and/or services for which the warranty is invoked.

3. If an item is damaged upon receipt, the consumer can return it to us within 7 days. Inform us in time by email so that we can exchange as soon as possible.


1. Koopeenheadset.nl. bears no liability whatsoever for any damage, by whatever name and from whatever cause other than as a result of its own intent or gross negligence, to be proven by the client and then only up to a maximum of the amount of the work to be performed by Koopeenheadset.nl or deliveries, or a proportional part thereof.

2. The client is obliged to indemnify and hold harmless Koopeenheadset.nl against all claims for compensation that third parties institute against Koopeenheadset.nl in respect of damage caused by or with the delivered goods.


1. A dispute exists as soon as a party declares that such is the case.

2. Dutch law applies exclusively to all agreements and transactions of Koopeenheadset.nl.

3. All disputes, by whatever name, will be subject to the judgment of the competent Dutch court, to the exclusion of all other arbitrating, advisory and judicial bodies.

Final Provisions

In all cases for which these terms and conditions and warranty provisions do not provide, the decision rests exclusively with Koopeenheadset.nl.

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